Daniel Edward Craig

Entries from August 2009

Parlez-vous Franglais? Studying French in Paris, Part II

August 28, 2009 · Leave a Comment

During my first few weeks here in Paris, I naturally assumed that the French word embrasser meant “to hug”. When I discovered it actually means “to kiss”, my mind raced back to all the times I had misused the term, and I prayed I would never see those people again. In fact, “to hug” in French is serrer dans les bras, which literally translates as “to squeeze in one’s arms”. It sounds a bit cold and clinical, which pretty much sums up how French people react when I try to hug them. Parisians prefer to turn cheeks and make fake kissing sounds. In North America that’s considered pretentious.

To further confuse things, the French word for “kiss” is baiser, which also means—pardon my French—“to f**k”. Either these people are deliberately trying to baiser with my mind or they don’t see a difference between kissing and boinking. Considering this is the land of “French kissing”, I’m leaning toward the latter. If jamming your tongue down someone’s throat isn’t a precursor to sex, I don’t know what is. To be safe I avoid using these words altogether.

Parisians aren’t big on gratuitous smiles either. As a hotelier, smiling is one of the basic tools of my profession. As a Canadian, smiling is how I try to make people like me. When I first arrived here I didn’t have any friends, so I smiled a lot. Since then I’ve learned that Parisians perceive smiling at strangers as a bit desperate. It’s not that they’re unfriendly, they just reserve smiles for people they know and like.

If you want to know who the tourists are in Paris—not that it requires a PhD in anthropology to spot them—just look for the people in shorts. Because I want to fit in, I wear pants almost exclusively, which means I’m often glistening with sweat and panting. I’m still trying to find a park in this city where I can suntan shirtless without feeling buck naked. Sometimes I long for my days in Rio, where men feel perfectly comfortable walking the streets in a thong.

During summertime, like other Vancouverites, I love to get outside and run, rollerblade, play tennis, hike the Grouse Grind, and ribbon dance on the beach. In Paris the favoured activity seems to be sitting in cafés, smoking and being cynical. At first I felt so exercise-deprived I didn’t think I could live here. Now I just drink wine in cafés and look back on my days of fanatical exercise with cynicism. And I’ve never felt happier or more at peace.

Part of the cafe culture here involves waiting. Once waiters get around to taking your order, they either disappear and never come back or avoid eye contact at all costs. Recently, I adopted a tactic my father uses at home when he gets tired of waiting for the bill: it’s amazing how quickly a server will resurface when you just get up and head for the exit. A local woman explained to me that North Americans come to Paris expecting servers to behave like back home: befriending us, fussing over our table, swinging by every three minutes to offer more drinks and to update us on boyfriend troubles. To the French this style of service is overly familiar and intrusive. Here waiters leave patrons alone, knowing they’ll be summoned when needed. Personally, I think the difference is more related to tipping practices. In North America servers have to hustle for tips. Here it’s included, so why hurry?

While I was lunching with friends at Les Deux Magots in St. Germain-des-Prés, a former haunt of Hemingway, de Beauvoir and Sartre, our waiter marched up to our table and accused me of stealing the menu. It turned out I had accidentally placed it in my bag along with some brochures I had been thumbing through. I thought it was funny, but the waiter was not amused, and my friends were mortified. I guess I’m not the first patron to try to run off with memorabilia.

One question comes up regularly. “Why are zee Americans so fat?” French people ask me as they stuff another wedge of bread into their mouth. Given the volumes of cheese and pastries the French eat, you’d think they’d be the heifers, but they’re just a bit squishy. I never know how to respond, so I wave away their cigarette smoke and ask them why the French smoke so much.

While visiting the Picasso Museum, I was surprised to see that some of Picasso’s early work is classic and realist, no grossly distorted body parts or eyes stuck to breasts. I’ve always been a bit suspicious of Picasso, thinking he might be some no-talent who had fooled the world into thinking he was a genius. But these pieces were brilliant. It taught me a lesson: before you can break the rules, you have to understand them. That night, I pulled out my French grammar book and dusted it off.

My friend Fabrice took me to visit one of his friends, and just before she answered the door he casually mentioned that she was handicappée. I braced myself for what kind of gross disfigurement I would spend the afternoon trying not to stare at. But she seemed perfectly able save for a small limp. It occurred to me her disability was mental, and my spirits soared, thinking our French might be at the same level. But she spoke French as rapidly and incoherently as everyone else here. After we left, I asked Fabrice what exactly was handicappée about her, and he said she had sprained her ankle. Apparently the term can refer to a long-term disability or a temporary injury. The French are so dramatic.

After four magnificent months in Paris, I have fallen in love with the city and its people. Living in Paris is like living in a massive museum, its architecture, history and culture lovingly presevered. Unfortunately, it’s time to move on. Next week I’m heading to Madrid, with a stopover in Greece to rendezvous with my Opus friends. When I go back to Vancouver in November, I’ve decided to be one of those annoying people who returns from France with a petit French accent, compares everything disparagingly to “Paree”, and inserts French words into English text, bien sûr. I’ll insist on air-kissing everyone, and while they’re out running marathons I’ll be drinking wine in cafés and being cynical. One thing I won’t mess with, however, is Vancouverites’ tendency to wear shorts year-round. Now that’s a tradition worth preserving.

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So You Want to Work in Hotels, Part II: The Interview

August 15, 2009 · Leave a Comment

Opus Hotel Front DoorWhen I last wrote a post about how to get a job in the hotel industry, the economy was booming and hotels were so desperate for staff they were stopping just short of dragging passersby off the street and slapping uniforms on them. These days, occupancy rates have tanked, room attendants are dozing on beds rather than making them, and it seems the only place to find job vacancies is in the obituaries. 

Are job prospects that bleak? Absolutely not. Hotels are always in need of great people, but competition is fiercer than ever. Taking the time to understand the unique culture of the hotel industry will give you a leg up on other candidates. Here are a few insider tips to help prepare you for that elusive hotel interview. 

Martyrs need only apply. What’s the quickest way to get an interview with a hotel? Highlight “love working graveyard shifts” on your cover letter. The quickest way to end an interview? Say you’re looking for something nine-to-five. Hotels are a 24-hour operation, and most entry-level positions involve shift work. Your best chance to get a foot in the door is to apply for a high-turnover position like room service attendant, busser, dishwasher, line cook or any graveyard position. Be specific, and be keen. Not like the young lady I interviewed who explained that graveyard shifts would give her time to work on her personal art projects. 

Beware of the super-friendly people in suits. Your interviewer will smile and use your name frequently and will maintain eye contact for freakishly long periods of time. No, you’re not being recruited into a cult. These basic service standards are programmed into our being. Some of us really are that happy, others are gifted actors, others are heavily medicated. Don’t be lulled by that pleasant exterior; underneath is a hard-nosed interviewer who will assess your appearance, communication skills and attitude in three minutes flat. That’s as much time as you’ll have to impress our guests.

Perfection is something we strive for but never achieve. If your interviewer asks you to identify areas you’d like to improve, it’s a euphemism for weaknesses. This question strikes fear into the heart of candidates and can result in awkward silences and moronic replies. Relax, it’s okay not to be perfect. Provide an honest, thoughtful answer—unless you suffer from kleptomania or multiple personality disorder, which you might want to keep to yourself. A woman I interviewed confessed that her only weakness was perfectionism. I drew my own conclusion—lack of humility and self-delusion—and quickly wrapped up the interview. 

Is something burning? Hotels are notoriously short on office space, so don’t be surprised if your interview is held in a bar, kitchen, ballroom or suite (though hopefully not in a bedroom). The activity around you—sound checks, shattering dishes, grease fires—will be distracting, but stay focused on your interviewer. If you’re in the restaurant and are offered a beverage, ask for water or coffee, not a margarita and the filet mignon. During a dinner interview for a high-ranking position, I watched a candidate knock back two martinis and a half-liter of wine. Now that was distracting.

Hotels are glamorous for guests, not employees. Some hotel managers prance around like wealthy aristocrats, but in reality most employees live shockingly modest lifestyles when not on an expense account. The only exception is doormen, whom own apartment complexes and small tropical islands. Should your interview take you into the back-of-house, the area not meant for the eyes of guests, brace yourself for a sharp contrast: general disarray, strange odors and employees who look like they’ve never seen the light of day. A career in hotels won’t make you wealthy, but it will make you rich in life experience.  

Do you speak hotelese? Hotel employees are notorious for using jargon and acronyms to save time, sound smart and confuse guests into paying higher rates. If you don’t understand a word your interviewer is saying, don’t ask for an explanation—you’ll only be further confused. If you’re interviewing with the revenue manager, hire an interpreter. Do some advance research to understand the language of hotels and to determine whether you’re a good fit for the business. That way you’ll avoid the fate of the employee I hired who went for a break on his first day and never came back.

Interviewing with the general manager. If the GM is late, don’t fret. Given today’s tight labour budgets, he or she is probably making beds or baking breakfast muffins. He will wax poetic about how the hotel is a home-away-from-home for guests and employees are like a family, and will seem distracted and vaguely irritated. If you don’t get more than a few words in, don’t be disheartened. This guy has been dealing with people so long he’s got you figured out even before you open your mouth.

Managing post-interview anxiety disorder. You survived the interview, now what? More interviews. From two to five depending on the position and up to seventy-three for large chain hotels. Then silence. No, hoteliers don’t take glee in tormenting you. Every position is critical to our success, and the hiring process takes time. Don’t badger your interviewer with hourly calls or issue Twitter updates like “Just interviewed with uptight chick at ABC Hotel. Hope I got the job!” Send a handwritten thank-you note or email—no butterfly decals or smileys please—and continue with your search. It’s out of your hands now.

Yes, it’s a tough job market, but if you’re a good fit for the hotel business your resourcefulness and persistence will eventually pay off. Good luck.

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